Taken out broadband, but the Openreach engineer has not turned up - what do I do

[Peter455099]

The Openreach engineer has not turned up

Went on the chatbot which gives a phone number or this community webpage which contains similar complaints but no answers.

My order remains in limbo as it says 'in progress, engineer visit,' but the date is yesterday. 

Why has nobody contacted me from Sky who must be the first point of contact

[Highlinder]

@Peter455099  No one from Sky will be able to contact you from this forum post. If the engineer failed to turn up, then make contact with Sky to find out why and they can then set a new date. You should get something in credit for the engineer not turning up.

[TimmyBGood]

---

@Highlinder wrote:

@Peter455099 

You should get something in credit for the engineer not turning up.

---

Problem	A landline or broadband customer would be entitled to compensation if…	Amount of compensation
Delayed repair following loss of service	Their service has stopped working and it is not fully fixed after two full working days.	£8.40 for each calendar day that the service is not repaired
Missed appointments	An engineer does not turn up for a scheduled appointment, or it is cancelled with less than 24 hours’ notice.	£26.24 per missed appointment
Delays with the start of a new service	Their provider promises to start a new service on a particular date, but fails to do so.	£5.25 for each calendar day of delay, including the missed start date.

https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/costs-and-billing/automat...