Discussion topic: Internet connection and speed
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Message posted on 14 Apr 2024 04:07 PM
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Internet connection and speed
Frequently experiencing slow or no internet. Internet light on sky hub is currently green but turns red when experiencing connection problems.
previously had similar issues twice in the past 5 years and an engineer was sent out and discovered squirrels had been chewing the phone cable outside! Suspect similar issues again. Please advise
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Message posted on 14 Apr 2024 05:43 PM
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Re: Internet connection and speed
@John+Beardsell Please can you post your router stats so the forum can advise on any issues. This link explains how to do that https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, VM 1 Gig Broadband, Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Message posted on 14 Apr 2024 07:00 PM
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Re: Internet connection and speed
Thanks for the comments. please see router stats below.
I am experiencing intermittent slow internet and complete drop outs (red internet light on router). No idea if this is an equipment fault or the pesky squirrels have been nibbling on the phone cable outside which is a problem i've had before.
any help appreciated!
thanks
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