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Discussion topic: Internet connection and speed

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This message was authored by John+Beardsell This message was authored by: John+Beardsell

Internet connection and speed

Frequently experiencing slow or no internet. Internet light on sky hub is currently green but turns red when experiencing connection problems. 
previously had similar issues twice in the past 5 years and an engineer was sent out and discovered squirrels had been chewing the phone cable outside! Suspect similar issues again. Please advise

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This message was authored by GD1 This message was authored by: GD1

Re: Internet connection and speed

Posted by a Superuser, not a Sky employee. Find out more

@John+Beardsell   Please can you post your router stats so the forum can advise on any issues. This link explains how to do that https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

John+Beardsell
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This message was authored by John+Beardsell This message was authored by: John+Beardsell

Re: Internet connection and speed

Thanks for the comments. please see router stats below. 

I am experiencing intermittent slow internet and complete drop outs (red internet light on router). No idea if this is an equipment fault or the pesky squirrels have been nibbling on the phone cable outside which is a problem i've had before. 

any help appreciated!

thanks

IMG_1117.jpeg

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