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Discussion topic: Broadband becoming very unreliable

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This message was authored by SarahCalmonson This message was authored by: SarahCalmonson

Broadband becoming very unreliable

My broadband over the last month has becoming very unstable. Even when my laptop is hard wired into my laptop the internet drops. This happens nearly every day.  My mini sky q box in the upstairs bedroom I have to keep rebooting most mornings as it says no internet reception.  You have hard wored another Sky mini q which had same problem.  Basically it is becoming very unreliable and thinking at renewal I will move unless this gets sorted please.

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This message was authored by GD1 This message was authored by: GD1

Re: Broadband becoming very unreliable

Posted by a Superuser, not a Sky employee. Find out more

@SarahCalmonson   Please can you post your router stats so the forum can advise on any issues. This link explains how to do that https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by V1ck183 This message was authored by: V1ck183

Re: Broadband becoming very unreliable

My Internet has been so bad the past few weeks but today has been a joke, constantly cutting out since this morning. I use the service checker and its saying everything looks all good? Well it's not.

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