Internet Issues

[CourtneyH]

Hi

Currently our internet has become very unreliable when seeking help via the Sky Website I get the following message

Bad Request your browser sent a request that your server could not understand. Size of request header field exceeds server limit.

Also when using MS-Edge continually Hmm- cant reach this page (website) DNS address  could not be found ....diagnosing the problem before telling me that I am not online.

Also can't watch anything on catchup as buffering all the time.

Have a continuous message that the connection is not secure but I believe that I am not entitles to a new hub unless I upgrade my package.

Am thinking of leaving Sky as there seems no obvious solution and it might be easier to start afresh.

Any ideas anybody?

Thanks

[Highlinder]

@CourtneyH Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.


After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.

[CourtneyH]

Thank you for your reply. I'll give it a go.

[CourtneyH]

Sorry - our tests are currently unavailable!

[CourtneyH]

Something isn't right