Internet Freezing

[Adeboi87]

Internet's keeps freezing while watching film on Netflix, YouTube & Disney 

[Highlinder]

@Adeboi87  On which platform is this happening Sky Q, Sky Glass or Sky Stream? Are any of your other devices loose connection to the internet when this is happening?

[Adeboi87]

It's happening in SkyQ. When the tv drops out all the devices drop out also. E.g: phone & iPad) 

[Highlinder]

@Adeboi87  black or white router?

[Adeboi87]

Black, it's only been the last two weeks it's been happening and when I check on the online system it says all the connections are fine. I have reset the router also 

[Highlinder]

@Adeboi87 Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...

[Adeboi87]

 

[Highlinder]

@Adeboi87  Follow the directions to the end in the link and you should see something similar to the image at the top of the link.

[Adeboi87]

Everytime I try to sign it it just keeps resetting 

 

[Highlinder]

@Adeboi87  Which router do you have from the link below.

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub 

[Adeboi87]

Sky broadband hub

[Highlinder]

@Adeboi87  username " admin " without quotes and your password is your Wi-Fi pass word if you are trying to do this via an Apple device can you try using the chrome browser.

[Adeboi87]

Got there in the end 😂

 

[M.Gibson]

https://downdetector.co.uk/status/sky/

Looks like ive been getting 1/2 speed i pay for...... for past week and today the freezing up is ridiculous

[Highlinder]

@Adeboi87  What speed are you supposed to be getting on your connection?