Internet Dropouts

[Hammer2251]

Hi

Anybody having issues with internet continually dropping out ?

I been having this issue now for about a month , I ran all the checks suggested but 'All okay ' apparently .Thought the issue had sorted as all ok early part of last week , but back with a vengeance from Saturday . Tried ringing sky, but lost the Will to live holding on for someone . Emailed this morning immediate response telling me I can't do that, so here I am 😖😖😖😖😖

My feeling is it's the hub, anyone else having issues, non drinker but feel the pub calling 

John F 

[GD1]

@Hammer2251  Please can you post your router stats so the forum can advise on any issues. This link explains how to do that https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#

[Hammer2251]

Router Statistics

System Up Time: 03:10:38

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN PPPoA 394374 742319 0 559922 622859 02:21:21 LAN Up 164418 94888 0 994317 573458 03:10:38 WLAN (2.4 GHz) Up 74467 10527 0 14268 194 03:08:04 WLAN (5 GHz) Up 966750 610879 0 39190 23044 03:08:00

---

Broadband Link Downstream Upstream Connection Speed (Kbps) 10692 605 Line Attenuation (dB) 41.0 25.8 Noise Margin (dB) 6.0 15.9

---

Poll Interval:

Seconds (at least 3s): 

Set Interval Stop

Hi, The issue I am having is my internet  connection continually drops for  no reason, this maybe whilst i'm working or just  trying to download or watch TV

The issue has been ongoing for  about a month, it hasnt been  continious there has been days when  everything is all ok, as was last week, but over the weekend it was continually dropping. I have  followed all the processes  given by sky and it makes no difference. I have also  moved my hub from its normally desk position onto  a high shelf, a lower chair and into  a different room with  no success. Im now struggling to  see what  the issue is, on checking if there is any issues in my area all seems to  be ok , the upload and download stats are fine ,. 

[jamesn123]

@Hammer2251 

Looks like your on a fairly poor copper line, is there no fibre available at your address?

[Hammer2251]

Short answer No we dont have fibre yet.

Another question , why  would this copper become an issue in the last month or so , we have lived here for an awful long time and never really had any issues. 

Assume until we are upgraded to fibre this is something we will have to live with ?

[jamesn123]

@Hammer2251 

Many things could have happened, including but not limited to, water ingress in a cable or coupler somewhere, increased interference in your local cab (usually due to demand) or simply variable WiFi conditions.

I think your best option would be to speak to Sky to see whether they will send an engineer to check over your line, they may find some oddities. You can either call or we can escalate your post on the forum to speak to a Sky rep.

[Hammer2251]

Thanks for your help

if you could escalate that would be good 👍 

[Greenfingers001 · Accepted solution]

Thanks for escalating this. We’ve sent @Hammer2251 an invite to chat.

[Hammer2251]

Hi

as mentioned in previously posts my internet over the past month has been rather flaky. We are finding it drops from anything of a couple of minutes to a few hours , and it doesn't seem to be time based .

Looking at other peoples issue which are similar I have checked we have no scheduled functions which may cause the drop and to my knowledge there has been no scheduled works on the telephone systems

My home is in a fairly rural location , with just one property in close proximity

Not sure what other information you would require

John F 

[Chrisee]

@Hammer2251 if you want to chat with Skybuse the chat icon which should have popped on the forum page. The agent will take you tgrough some security questions so they can look at your account etc.

[Hammer2251]

Hi

as mentioned in previously posts my internet over the past month has been rather flaky. We are finding it drops from anything of a couple of minutes to a few hours , and it doesn't seem to be time based .

Looking at other peoples issue which are similar I have checked we have no scheduled functions which may cause the drop and to my knowledge there has been no scheduled works on the telephone systems

My home is in a fairly rural location , with just one property in close proximity

Not sure what other information you would require

John F 

[Chrisee]

@Hammer2251 do you want help from the forum or talk to directly to Sky as offered? 

[Rach81two]

Nothing unusal there to be honest. 

for a number of years now I've been having this issue, sky have had various engineers, various routers, various ideas. 

None of it really works.

What they don't tell you is how utterly shockingly poor their routers are on pretty much all levels. Don't like the fact they provide us with sub standard gear? Buy the wifi max guarantee! Ha! 

I cannot wait for another service provider to appear in our area and I can finally ditch this absolute turd of a connection.

I suspect the wifi on the router is knocking things off, who can say I know sky can't. Their broadband checks check things in the immediacy, if all is well 'right now' then all is well in general is what they'd have you believe. It's not. Our connection drops so often now I just don't rely on it for anything important, I'll make a hotspot on my phone and connect via cellular - which really is amazing considering I have a supposedly perfectly good WIRED connection sitting here.

I wouldn't give sky Internet two tugs of a dead dog's reproductive organ. 

[Hammer2251]

Ive been waiting for someone called 'Greenfingers001' to  contact  me ,dont know when thats going to  happen 

[Highlinder]

@Hammer2251  What browser are you using to interact with the community forum?