Slower Wi-Fi since upgrading to fastest broadband

[Susan+Ballingall]

Former Sky employee - BB tech support

Since upgrading to super fast broadband at 500Mbps our broadband service has deteriorated.  Wi-Fi in the house is erratic at best and seems much slower than before.  We have SkyQ plus 2 mini boxes and the SkyQ hub plus the Openreach connection.  We are the first in the neighbourhood to connect to super fast 

troubleshooting completed

power cycled devices

reset hub and openreach hub - switched off for 10 mins as instructed

tested connections - still dropping out

Unable to open apps on SkyQ main box

SkyQ keeps losing Wi-Fi connection

any suggestions? Could our hub be faulty? 

[Susan+Ballingall]

Broadband is Ultrafast Plus not super fast 

[KevNewMedia]

Hi @Susan+Ballingall 

Welcome to the Sky Community.

I've escalated your post to our Community Messaging team and they will be in touch over the next 48 hours. Just check back here every now and again. You're looking for the chat bubble in the bottom corner of the thread.

For more information on how the service works, click here https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Greenfingers001]

Thanks for escalating this. We’ve sent an invite to chat.

[Addie15]

Update-We are closing this session now but if there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.