Internet Connection Drop Lease renewed

[Dag64]

Hello all,

My internet connection keeps dropping and happens at least once or twice a day.

I have tried the following

- Restarting the router

- Factory Reset

- Changing the cables

- Changing the filter

The following two examples appears in the logs, I have captured the relevant logs when the disconnection occurs.

syslog: Lease renewed 3600 rebind time:3060 ip 5.67.155.64
syslog: [281274.947000] Line 0: VDSL2 link down
syslog: [281276.698000] Line 0: xDSL G.994 training
syslog: Clear IP addresses. IP connection DOWN.
syslog: [281284.705000] Line 0: VDSL G.993 started
syslog: [281303.310000] Line 0: VDSL2 link up, Bearer 0, us=10753, ds=43998
syslog: [281303.316000] Line 0: VDSL2 link up, Bearer 1, us=0, ds=0
syslog: ptm0.1 - WAN link UP.
syslog: Received valid DHCP lease from server. Connection UP.
syslog: Connection Up. SNO/MAC/IP/SWVER/IPv6: [B242193D016588/A0BDCDEB4400/5.67.155.64/4.13.0704.R/2a02:c7e:31f9:ff00::1]

------------------------------------------------------------------------------------------

syslog: Lease renewed 3600 rebind time:3060 ip 5.67.155.64
syslog: TR69: Connect to Production ACS
syslog: TR69: Connection to ACS Complete
syslog: [294298.046000] Line 0: VDSL2 link down
syslog: [294300.009000] Line 0: xDSL G.994 training
syslog: Clear IP addresses. IP connection DOWN.
syslog: [294308.030000] Line 0: VDSL G.993 started
syslog: [294326.399000] Line 0: VDSL2 link up, Bearer 0, us=10559, ds=39999
syslog: [294326.404000] Line 0: VDSL2 link up, Bearer 1, us=0, ds=0
syslog: ptm0.1 - WAN link UP.
syslog: Received valid DHCP lease from server. Connection UP.
syslog: Connection Up. SNO/MAC/IP/SWVER/IPv6: 

From the router I can see the middle green light turning orange and flashing until it reconnects to the internet and goes green.

Any advice?

Thanks

[Chrisee]

@Dag64 IP lease renewals are a routine background process and happen regularly. In your case the hub is losing connection to the cabinet most likely being caused by the noise level on the line. The hub then renegotiates the connection automatically. This is pretty common fault as the recent bad weather does inevitably cause issues with some copper lines. The DLM system in the fibre cabinet will counts faults and line drops over a 24 hour period and will reset the connection's noise margin in the early hours if those counts go outside the pre-programmed limit for the line profile.

Given the automatic systems are designed to cope Openreach do not accept faukt reports until that system fails normally because the system has increased the noise margin to a level where the speed is below the minimum set for your line. If you have a black Sky hub you can see this by looking at the connection stats see Sky Hub statistics