0

Discussion topic: Internet/Broadband keeps cutting out.

Reply
This message was authored by Bossvis86 This message was authored by: Bossvis86

Internet/Broadband keeps cutting out.

The internet keeps cutting out at random intervals. Shows "Technical Error" in blue ribbon across top of screen. Reset the connection on my Sky Box - still drops out Reset the Router - still drops out Checked the App, Test Broadband shows no issues, wifi shows no issues. Dunno what else to do? App came back and said no issue so no engineer required... but we can't watch anything as it cuts out intermittently... very annoying.
Reply

All Replies

This message was authored by Highlinder This message was authored by: Highlinder

Re: Internet/Broadband keeps cutting out.

Posted by a Superuser, not a Sky employee. Find out more

@Bossvis86  Are you testing the broadband when the issue is happening or only when it is up and running okay?

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
Bossvis86
Topic Author
This message was authored by Bossvis86 This message was authored by: Bossvis86

Re: Internet/Broadband keeps cutting out.

That's the annoying thing, I run it when it kicks out, but by the time it gets in a result, it's back online... it's intermittent and very annoying.

 

Hopefully it's not a recurring thing. Will see if it's ongoing tomorrow.

This message was authored by Highlinder This message was authored by: Highlinder

Re: Internet/Broadband keeps cutting out.

Posted by a Superuser, not a Sky employee. Find out more

@Bossvis86 Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 4 hours

New Discussion