Intermittent broadband connection/speeds??

[macka09]

Hi folks

I seem to be having issues with my wired connection to my pc. 

My Sky speed test is telling me I have a 78Mbps but I'm only getting between 8-18Mbps at my pc, which is connected via ethernet.

MY wifi connection around the house is awful anyway but I'm not happy with a wired connection like that.

My broadband package is Superfast and I'm supposed to be guaranteed 69Mbps. I think I know what skys response will be because there speed test says it's performing well.

I have the original SkyQ hub but I'm wondering whether I have any options to improve my speeds and wifi quality other than to pay sky more money for a different package??

I have disconnected all wifi items and reset the hub so its just my pc connected and the speed is awful.

I'm currently 4hrs into downloading a game update that was only 32GB in size.

Please help..

[Highlinder]

@macka09 Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...

[macka09]

Router Statistics

System Up Time: 686:40:31

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER 64259151 172535906 0 107810 2692693 43:12:38 LAN Up 138919150 76783107 5176 1320570 91178 686:40:31 WLAN (2.4 GHz) Up 13600113 4899039 0 11184 448 686:38:19 WLAN (5 GHz) Up 398924857 129837185 0 0 70813 686:37:59

---

Broadband Link Downstream Upstream Connection Speed (Kbps) 79999 19999 Line Attenuation (dB) DS1:9.2    DS2:20.9    DS3:31.6 US0:5.4    US1:18.1    US2:25.6 Noise Margin (dB) DS1:5.1    DS2:5.0    DS3:5.0 US0:15.7    US1:15.7    US2:15.6

[macka09]

It doesnt let me paste it in the format that it shows

[Highlinder]

@macka09  Screenshots are always better. Can see from the stats that you had a drop 43 hours ago. On the ethernet cable that you are using how many pin outs are being used by the connectors is it 4 or 8? You should be able to see this at each end of the cable.

[macka09]

I will try to paste the screenshot shortly. 

how do I know if it's 4 or 8 on the Ethernet?

[Highlinder]

@macka09  You will see through the connector that only 4 or 8 pins being used. Cheap cables only use 4 pins,

[macka09]

I think it's 4 pins. I've took a photo to show you but I can't upload to this

[Highlinder]

@macka09  If it is only 4 pins then you are not getting the speed that you are supposed to be getting. 8 pins is what you need to get the better speed from your connection.