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Discussion topic: No internet

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kittenmum1981
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This message was authored by kittenmum1981 This message was authored by: kittenmum1981

No internet

‎07 Apr 2024 10:34 AM

Our internet has decided to stop it has been  intermittent for sometime but now I have a orange light on the modem, I have tried to reset it many time and I have checked the wiring there don't seem to be a problem with that 

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Highlinder
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This message was authored by Highlinder This message was authored by: Highlinder

Re: No internet

‎07 Apr 2024 11:01 AM

Posted by a Superuser, not a Sky employee. Find out more

@kittenmum1981 Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.



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