Intermittent WiFi fail

[Highlinder]

@Arnau  Did any of the lights change on the router during this period of time?

[Ian+B+82]

Mine is doing the same. Sometimes solid orange light, sometimes flashing orange light, sometimes green light and working.

Worse in morning and evening and stable in middle of the day

Any tips ?

[Highlinder]

@Ian+B+82  You are better starting your own thread, rather than posting in threads that have been answered or is not the same subject. If you would like help follow the directions below.

Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.


After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.

[Arnau]

• @Highlinder no they were all on and green 

[Highlinder]

@Arnau  Was that speed test done on a Wi-Fi or hardwired device?

[Arnau]

@Highlinder WiFi, same room, same setting as it's always been, for the last 8 months. 

[Highlinder]

@Arnau  What devices are connected via hardwire on your network if you can run a speed test with that?

[Arnau]

@Highlinder Now speed is fine and no drop occurred, I will run the test once drops and report back. Thanks 

[Highlinder]

@Arnau  If it drops can you post the router stats again after this has happened and please don't reset the router.

[Arnau]

@Highlinder sure, i wanted to do so yesterday when it happened but I could not even access, instead i had to run the speedtest as it would only connect there. 

[Arnau]

@Highlinderjust disconnected the extender and still having some disconnections, just had one which made the 'Voice' and 'Internet' light go amber. 

[Arnau]

@Highlinder here a screenshot: 

 

[Diane86]

My wifi has been failing over the last week as I work from home it's been a nightmare done the online check with sky and says there is a problem going to ring sky