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Discussion topic: Puck and other devices disconnecting from hub

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This message was authored by: Lehanedoyle

Message posted on ‎09 Nov 2024 10:29 AM

Puck and other devices disconnecting from hub

puck and mobiles keep disconnecting

from hub i.e losing network connection. Indicator lights on hub all green. All checks via this app indicate hub functioning correctly

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Avatar for Highlinder
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This message was authored by: Highlinder

Message posted on ‎09 Nov 2024 10:41 AM

Re: Puck and other devices disconnecting from hub

Posted by a Superuser, not a Sky employee. Find out more

@Lehanedoyle Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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