Im a new customer and have received my sjy go box and tele up and running, my account says my broadb

[Johanna123]

Im a new customer and have received my sky go box and tele up and running, my account says my broadband has been running for 2 weeks but I have no broadband and no engineer has visited

[Chrisee]

@Johanna123 most broadband activations hapoen remotely on the day indicated and normally you get a text telling you that has happened. Connecting the Sky router they call a Sky Hub is down to you as the customer its pretty simple the cables are colour coded and the leaflet explains whst to plug in where. 

Not sure what you mean by a Sky Go box as Sky go is an app that runs on your devices and involves no equipment. Sky do send out SkyHubs which is the router you connect to your phone line and they sell a TV service called Sky Stream where they send you a small puck that connects to your TV. They also sell satellite TV services but those are installed by engineers who bring the boxes with them.