Recently moved into the house - No phone socket in house - Sky router arrived

[MattZia]

Hi, 

We moved into our house a couple of months ago. I had previously ordered full fibre connection, but after a two-month delay, City Fibre engineers arrived and said they cannot connect our property without too much damage, which they were not willing to repair or compensate for. So, we ordered Sky Superfast (FTTC) to bypass the problem. The router has arrived and we went live today, but I have just noticed that during the renovation period, I asked the guys to get rid of any phone lines and phone sockets in the property as I thought we wouldn't need them. Now, I'm left with a router and no socket at all. I can see a BT line (brown cable) running from outside the property through the main entrance, but that's where I lose track of it. Can anyone make any suggestions as to how I can solve this problem? Thank you in advance.

[Chrisee]

@MattZia Sky will have worked from the Openreach records for your address which showed a line in place hence which is shy  the activation was done remotely. Given you had the phone sockets removed and I assume never told anyone you had done that you need to get a new master socket installed which is normally done by Openreach although increasingly Sky's own engineers do the work.

You need to call Sky and explain that there is no master socket and they will arrange to get one fitted but expect a delay of a couple of weeks. Given the old master socket was owned by Openreach (just like a electricity meter equipment in your home can be owned by a utility supplier) there maybe charge to re-instate the service especially if you tell them you had the old one removed. .