I’ve been offered free right to cancel. I want the WiFi booster for free instead

[John_20a]

So after the engineer who came out to run tests and upgrade my wall coonection sadly the speeds have still been dropping. I have been offered full right to cancel my package but I would rather be given the WiFi booster for free instead of £7 extra a month. Can this be done? 

[cookiemonsteruk]

@John_20a 

Could you post your hub stats

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

Such an exit from a contract is usually given if theres an external fault that can't be fixed.  A booster will not help with that

[John_20a]

Oh right ok well that's sad but now I know. I will remain with them as it's still the best speeds offered to me for my area. The engineer came out because I was running and posting the checks, I was told they have done everything they can. Just have to wait and get signatures for a fibre pole 

[cookiemonsteruk]

@John_20a 

Still be good to see the stats 👍

And  the openreach database below should tell you the speed you should be getting . If you enter you full postal address below and post the table after removing your address from the image

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

[John_20a]

Router Statistics

System Up Time: 107:32:38

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER 9376500 18518808 0 1693 2395 107:24:26 LAN Down 0 0 0 0 0 00:00:00 WLAN (2.4 GHz) Up 765508 163355 0 786 0 00:06:31 WLAN (5 GHz) Up 18751460 9207128 0 0 16093 00:06:35

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Broadband Link Downstream Upstream Connection Speed 22464 kbps 1243 kbps Line Attenuation D1(30.0 dB) , D2(0.0 dB) , D3(90.3 dB) U0(13.4 dB) , U1(0.0 dB) , U2(0.0 dB) Noise Margin 2.1 dB 6.8 dB

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Poll

[John_20a]

 

 

 

[cookiemonsteruk]

@John_20a 

Ok it looks like you are on a good line without any external drops in the last 107 hour and the speed tallies with what you should be getting .  So its probably related to the distance to your local cabinet or openreach have dropped their estimated speed bebause of an unknown fault. Looks like go full throttle on signatures and lobby mp's is the way to go

[cookiemonsteruk · Accepted solution]

@John_20a 

P.S i wouldn't even consider a booster on that speed . You would lose too much by the time its relayed from the booster box

[John_20a]

Cheers, really appreciate the info and advice