I take it sky fibre is down

[MichaelOne94]

Internet has been fine all day, randomly the broadband goes off, 2 green lights one off and one orange on the hub and on the fibre optic box I have a red light on pon. When I check my service on my account it says everything is fine,

[cookiemonsteruk]

@MichaelOne94 

Where abouts are you?

[MichaelOne94]

West Midlands 

[cookiemonsteruk]

@MichaelOne94 

Doesn't appear to be anything major.

If you could use the service checker on your my sky app whilst using 4g/5g mobile data it should let you book an engineer if an external fault is found.

If not working by the morning get back to this post and we can escalate it to sky for you

[Ch25]

I'm in wales and I've been with sky 4 months and 4th time I've had red on LOS 

never ever had issues like this with virgin 

[MichaelOne94]

@Ch25 what do you normally do to fix it

@cookiemonsteruk  it's identical this morning when I check on the service still says everything is fine

[MichaelOne94]

I can't even access the service checker on my phone 

[Chrisee]

@MichaelOne94 i have escalated youtr  post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

[Chrisee]

@Ch25 a red LOS light means the ONT has Lost the Optical Signal which will require an Openreach engineer to check the line. These faults can happen on any network including Virgin's. To help you report the fault i am escalating you post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

[Lisa-P1987]

Thanks for escalating this. We’ve sent @MichaelOne94 an invite to chat.

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.