Can’t connect to router

[K8dandelion]

My broadband is not connecting and it's saying that I am unable to join the network. 

running tests say everything is ok. 

I've reset my router several times now and had to work somewhere else for the last 2 days after an original outage message yesterday. But today no reports of issues but still unable to "get online" 

what do you suggest I do now ? 

[Lisa-P1987]

Hi there @K8dandelion , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.