I should be getting 600 mbps guaranteed but it is only giving 80-90 mbps

[jamesn123]

@JamesXCaliber 

Could be an adblocker or similar. Maybe try a mobile device

[JamesXCaliber]

This is what it shows now 

Moderator note: personally identifiable information removed - IP/Mac addresses - pls re-post if required without this information

[jamesn123]

@JamesXCaliber 

So you can't tap show statistics at the bottom?

[JamesXCaliber]

You mean this?

 

[jamesn123]

@JamesXCaliber 

Yes that is what I meant.

I see you have 9 collision packets on the LAN side. Although this isnt an issue in itself, its a suggestion that there could be an underlying problem stopping you getting the correct speed.

Other than your PC is there anything else connected via ethernet? If so what is it? 

Is your PC connected directly via ethernet or via something like a switch, booster, powerline etc?

[JamesXCaliber]

So I did use it for PlayStation/Xbox via Ethernet but it was fine when that happened but now it's all of a sudden stopped working properly and has decided to slow down the speed tremendously 

[JamesXCaliber]

The pc is connected via Ethernet 

[jamesn123]

@JamesXCaliber 

So its just the PC? Nothing else?

[JamesXCaliber]

PC, Phone and other phone what is only getting 80-90 mbps whereas the ethernet is only connected to the pc.

[jamesn123]

@JamesXCaliber 

This is quite an odd one.

At this point I would suspect its either a router issue or local capacity issue. Might be worth getting in touch with Sky and see if they send you another router as a troubleshooting step

[JamesXCaliber]

Thankyou, I was thinking that also but I'm also unsure what they'd say to me and I'm anxious sometimes.

[jamesn123]

@JamesXCaliber 

I can escalate your post on the forum so you can chat with an advisor if you'd prefer that?

I would just tell them everything you've done so far on the forum, e.g. Ethernet speed tests on a quiet network with no speed improvement and see what they say.

[JimM1]

@JamesXCaliber Have you checked the ethernet cable, or tried another as requested in earlier post.

[JamesXCaliber]

Yeah, I tried two different ethernet cables and it didn't change anything.

[Kelsingra]

Hey @JamesXCaliber 

Thank you for joining the Sky Community. 😊

I've escalated your post to our Community Messaging team and they will be in touch over the next 48 hours. Just check back here every now and again. You're looking for the chat bubble in the bottom corner of the thread.

For more information on how the service works, click here:

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Thanks,