I have recently joined Sky and got my new hub but internet light is constantly orange

[Claire2884]

I have plugged my new Sky hub in, power light is green, WiFi light is green, internet light is constantly orange. I have called Sky, reset hub numerous times and still no joy.

[cookiemonsteruk]

@Claire2884 

What is your actual activation date?

[Claire2884]

It was the 30th April.

[cookiemonsteruk]

@Claire2884 

Did you upgrade your speed?

Were you already with sky or did you switch from another provider?

Where is your new router plugged into . A traditional openreach mastersocket or an ont?

[Claire2884]

It's plugged into a traditional OpenReach Mastersocket and I'm a new sky customer. Have checked the connection and when I spoke to an advisor on the phone I was told there were no faults on the line and my connection should be strong.

[cookiemonsteruk]

@Claire2884 

Who were you with?

Could you enter your full address below and post the table after removing your address from the image

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

[Claire2884]

My previous address was with BT, but was in my ex's name so this has been set up brand new.

[cookiemonsteruk]

@Claire2884 

Just trying to ascertain what equipment is at your current address. Did openreach install anything like this at your new address

 

[Claire2884]

No, nothing like that. Just a basic telephone point.

[cookiemonsteruk]

@Claire2884 

That is weird . You would need to call sky again

Contact sky as below

Follow the link and choose need more help

https://www.sky.com/help/home/

If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland

Or we can escalate directly to sky for you

[Claire2884]

Thank you, I will contact them tomorrow, it is very odd!

Thank u it for your help 

[cookiemonsteruk]

@Claire2884 

If you don't get a response get back to us