Discussion topic: I have not received router only the ethernet cable

This message was authored by: ANALUCIA2014 · ‎04 Oct 2024

I have upgraded my broadband for a better internet connection and on the plan showed that if I pay £9 extraI will get a new router so i added that to my plan and days later I received only a Ethernet cable without the router.

This message was authored by: Chrisee · ‎04 Oct 2024

@ANALUCIA2014 you appear to have received what Sky grandly call a "conversion kit" as the hub you have is suitable for your new service. Sky do not always provide a new hub when people upgrade. The older black Hub 4 is suitable for full fibre the cable is used to connect to the ONT unit to the yellow ethernet port on the back of your hub labelled number 4.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode

Discussion topic: I have not received router only the ethernet cable

I have not received router only the ethernet cable

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Re: I have not received router only the ethernet cable

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