04 Oct 2024 01:49 PM
I have upgraded my broadband for a better internet connection and on the plan showed that if I pay £9 extraI will get a new router so i added that to my plan and days later I received only a Ethernet cable without the router.
04 Oct 2024 01:55 PM
Posted by a Superuser, not a Sky employee. Find out more@ANALUCIA2014 you appear to have received what Sky grandly call a "conversion kit" as the hub you have is suitable for your new service. Sky do not always provide a new hub when people upgrade. The older black Hub 4 is suitable for full fibre the cable is used to connect to the ONT unit to the yellow ethernet port on the back of your hub labelled number 4.
No problem. Browse or search to find help, or start a new discussion on Community.
On average, new discussions are replied to by our users within 4 hours
New Discussion