I have just taken receipt of Sky Glass. It came with a new router? Do I have to use this new router?

[Dougy2]

I am using my old router at present...

[TimmyBGood]

@Dougy2 

'Sky Glass' doesn't come with a router, new or otherwise: it's the product name for the Sky television set itself.  Sky Broadband, if ordered alongside Sky Glass would do so, but that typically wouldn't be delivered at the same time (and isn't relevant to current Sky Broadband subscribers ordering Glass)

[TimmyBGood]

@Dougy2 

Is it possible you've received a Stream puck?

 

If so, that's a box for outputting Sky content on another television set.

 

Having a puck means you're paying the Sky 'Whole Home' supplement for additional television viewing. Confusingly, 'Whole Home' is also an entirely unrelated BT Broadband product name for a WiFi booster system.

[Dougy2]

Thanks again...i see.  So do you think using the new sky hub router would be of benefit. Ie reduce the small amount of buffering that i am getting @TimmyBGood 

[TimmyBGood]

@Dougy2 

That would tend to depend on which models we are talking about.

https://www.sky.com/help/articles/set-up-hub-which-sky-hub-do-you-have 

[Dougy2]

Thanks pal. Things are running better now with the new router @TimmyBGood