I have an Amazon echo 2nd gen but it will not connect to sky keeps saying password is wrong?

[Gr111259]

So have an echo dot which connects fine. Tried to connect echo 2nd gen but it will not recognise Wi-Fi password?  Turned off router and back on again. Turned off echo etc numerous times - have seen reply about splitting broadband but when I go to use admin sky login and password it doesn't work?

[Highlinder]

@Gr111259Which router do you have from the link below.

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub 

[Gr111259]

I have the last one sky broadband hub

[Highlinder]

@Gr111259  To gain access to the hub, the username is " admin " without the quotes and your Wi-Fi password which is on the back of the router or the small card that comes with the router.

If you also wish to split your Wi-Fi here is the directions to do this in the link below.

https://helpforum.sky.com/t5/Broadband-Talk/How-to-separate-WiFi-bands/ba-p/3530610 

[TimmyBGood]

@Gr111259 

And don't use Safari on an iThing to try to get access to the settings.

[nhd0878]

Hi - was this issue ever resolved?

I've got the new sky router so access via 'admin' and wifi password. I've split the channels, rebooted both the router and the amazon echo 2nd gen several times but I'm still getting the incorrect password error. 

Thanks

[Chrisee]

@nhd0878 should be no need to split the wifi bands instead factory reset the Echo. Amazon devices frequently have an issue in not clearing their password memory properly.