Broadband not activated

[Steve504]

Hi guys, it's the day after the activation day and I've yet to receive an SMS to tell me it is activated. 

I have received the Sky Router, but I do not have a ADSL Microfilter. In the instruction book it says I don't need one. Im guessing this might be the issue. 

However, if it is not, does anyone know the issue?

Thanks,

Steve504.

[cookiemonsteruk]

@Steve504 

Which mastersocket do you have from below

 

Or do you have an ont

 

[Steve504]

It's the first one, I have.

Thanks,

Steve.

[cookiemonsteruk]

@Steve504 

Then you do need a microfilter/broadband splitter.  You should be able to get one for a few pounds from pc world, currys , argos and even some local convenience stores

[Steve504]

Ok, I have installed an Adsl filer but I still have an orange light and no internet. 

Thanks,

Steve.

[cookiemonsteruk]

@Steve504 

Do you have any other means of contacting sky. If not we can escalate 

[Steve504]

I'll give them a call now. See what's occurring. Guessing a problem at the exchange if it's not this side. 

Thanks,

Steve. 

[cookiemonsteruk]

@Steve504 

Sounds like a failed activation which is not unheard of