I am writing to express my extreme dissatisfaction with the service provided by Sky. Since Thursday,

[Hajer]

I am writing to express my extreme dissatisfaction with the service provided by Sky. Since Thursday, I have been without internet access at my home. Despite multiple attempts to contact your technical and customer support teams, the issue remains unresolved. Each time I have called, I have been given vague explanations about a widespread issue affecting the area, but no concrete steps have been taken to restore my service.

This disruption has caused significant problems for me. I had an important exam to study for, and I have another exam on Monday. The lack of internet has severely impacted my ability to prepare, and this is unacceptable. Furthermore, I am paying for a service that I am not receiving. I expect reliable internet access, especially when I am paying for it.

To add to my frustration, today I am missing a crucial match that I was looking forward to watching. Your company’s failure to fix the internet issue is affecting not only my academic performance but also my personal enjoyment and relaxation time.

I demand immediate action to resolve this matter. I expect a prompt and effective solution, and I want compensation for the inconvenience and stress this outage has caused me. If this issue is not resolved immediately, I will be forced to consider other service providers and may escalate this matter further.

I look forward to your swift response and resolution of this issue.

[SKY1992bf]

@Hajer  For your information you aren't addressing sky directly here 

we are primarily a customer helps customer forum with no account access 

[Daniel0210]

@Hajer 

As stated we are customers like yourself. If it is an area outage it will have been passed to Openreach to investigate and fix. Depending on what the issue is this coukd take time. If the road or pavement needs to be dug up as part of that process OR have to obtain permission from the local authority to carry out the work and organise a team of workmen to do it. 

These things happen and no provider can guarantee an outage won't occur. If it's affecting your ability to prepare for an exam you may need to study elsewhere in the short term.

The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when you notify Sky of the fault, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (new rates apply from 01/04/24 of £9.76 per day).

EDIT- Your duplicate thread on the Email board has been removed. Posting there is not an email method of contacting Sky, it's for customers with email issues. 

[GD1]

@Hajer  In addition to what has already been advised, demanding immediate action won't actually get you a result.  If it's an outage or fault then this needs to be found and fixed, Sky have no control over any external occurences the Openreach Network.   

Also if the fault is external choosing another provider who use the same network will ultimately result in the same ongiing issue.

No company compensates for stress as stress cannot be put into financial terms, you will get any auto compensation you are entitles to, nothing more.

No provider guarantees 100% uptime as faults can and do occur,  expecting a service with no downtime is frankly unrealistic.