@999tommy givecthem a call and they will either send out one of their own engineers or get Openreach involved to do the necessary work.Depending on what needs doing there is likely to be a charge.
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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
