Hun returned

[FS16OOO]

Morning, I have had an email telling me to return my old Sky hub or I will be charged however I returned it on 15 May

[GD1]

@FS16OOO  You're not talking to Sky Customer services via the forum.  Did you keep proof of postage?

[Daniel0210 · Accepted solution]

@FS16OOO 
You aren’t addressing Sky Customer Services here. This is mainly a forum where customers help other customers so there’ll be no automatic contact from Sky following your post.

We understand returns are taking 2+ weeks to be processed and even then Unipart (who deal with the returns) are not the quickest in updating Sky equipment has been received. If you returned it longer ago than that and you’ve kept your proof of posting let us know in this thread and we can maybe get you some help from the Escalation Team. If you haven’t retained it any cancellation of non return fees would be at Skys discretion. Please don’t post an image of the Royal Mail tracking or postal receipt.

[Tim+Adams]

Hi @FS16OOO 

Did you keep your receipt proof of posting? Sometimes there are delays at the returns depot.

Thanks,

Tim

[FS16OOO]

Yes I kept the receipt but when I called Sky I got directed to this forum!! I just want to send them my receipt 😀

[Daniel0210]

@FS16OOO 
I’ve escalated your post to Sky and the Escalation Team may get in touch with you later.

Look out for an email and also a blue/red speech bubble at the bottom of your forum page. Once that speech bubble appears you only have 48 hours to join the private chat or it will close automatically. If you fail to respond to each chat reply from Sky within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky are not instant so you’ll need to regularly check the chat thread.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to FS16000.

[Addie15]

Update-We are closing this session now as this matter has been resolved. If there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.