Discussion topic: Unable to access catch up. Broadband not illuminated on hub

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This message was authored by Wilton+Close

Unable to access catch up, says Wi Fi is connected but not broadband. Broadband is not illuminated on the hub.

Have tried the on line diagnostics & it says that both the WI Fi & Broadband connections are ok???

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This message was authored by TimmyBGood

If the Broadband light is not illuminated (green) then the connection is clearly not OK and the diagnostics are wrong.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

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