WiFi 6 router

[Bassbeast]

All sorted thanks people, I didn't realise when you click on disable WiFi, it gives you the option to either switch of 2.4 or 5 or both.

[Henpecked]

Through the Sky app I can get as far as disable the 2 and 5GHz toggles butwhen I disable the 5GHZ, it only stays disabled for a few seconds then reverts back to both. I just want it off temporarily to connect smart plugs but it doesn't give me time. Any suggestions please? 

[Chrisee]

@Henpecked I cannot get into the page for my hub but is there not a save button?Pressing that  should allow you to exit the app connect the devices you want then go back into the app and turn the. 5GHz band back on?

[Henpecked]

No, definitely no save button. I'm trying on my iPad. I'll check the laptop and see if that has. 

[BindingL]

@Henpecked I had the same issue. I went into wifi security in the app and turned it down to WAP2 which it says helps older devices connect. 

I then tried to reconnect a minute later and my device would connect. Hope it helps. 

[Henpecked]

Thanks. I'll give that a try tomorrow. 

[Stuart+Clift]

If you want to log into your web portal the password is the same as your default WiFi password.

[DoubleBosh]

I have just done this via my TV through my Sky Q Box...

Go to the Home Page, then scroll down to Settings, do not press Select but press 001 then press the Select button. Then navigate to Network and press Select. Then you will be presented with a menu to turn one off. Bosh! 

[TimmyBGood]

@DoubleBosh 

Note that doesn't turn off anything being broadcast by the router (Hub)

It only affects the WiFi on the Q box itself.

[domi22234]

This is crazy as soon as my contract is up im changing provider weird thing is that i was able to split the network when this router first arrived but after it updated itsalf this option is greyed out if you log in thru 192.168...... who block network spliting its insaine

[Chrisee]

@domi22234 not really on a WiFi6 device that requires both bands joined to achieve the speed. You control settings on the WiFi Max hub using the My Sky app the web interface is there for information.