How much longer no broadband

[vixter10]

How much longer am I going to be without sky broadband? It's been 24hrs plus now.

This really isn't good enough

[GD1]

@vixter10  You're not talking to Sky Customer services, nor woud they know who you are from your post.

If there is a fault on the network you'll ned to wait for it to be fixed?  Did you report the fault?  If so Openreach have 2 working days to resolve, this does not include weekends.

[Daniel0210]

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@vixter10 wrote:

This really isn't good enough

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@vixter10 

It's what domestic ISPs provide for the price you pay, and you agreed to. Once Openreach are aware they will investigate. If it's solely an issue at your address and it requires an engineer then you're looking at Tuesday (if you're lucky) or Wednesday really. 

The service level agreement in the UK between ISP’s and Openreach for fixing a fault is 2 WORKING DAYS which is the usual quoted time as Openreach claim to fix faults within that timeframe in 85+% of cases.

This link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk for UK customers.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when Sky are notified of the fault, you will become eligible for it.

From Ofcom’s website:~
If your broadband or landline service stops working, you will have to report the fault to your provider. If the service is not fixed after two full working days, you would not need to ask for compensation or contact your provider again, as your provider has systems in place that mean you will start receiving compensation automatically if the repair takes too long.

This auto compensation is applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from 01/04/25 the new rates are £9.98 per day). There is no equivalent scheme in place for customers in the Republic of Ireland.

As Sky broadband discussed here is a domestic set up there is no extra or quicker support for those working from home.