15 Feb 2023 04:09 PM
Trying to get my guaranteed 63mps and getting 24 mps and going down by the day. Despite having a hearing impediment customer services insist a phone call Absolute disgrace. Have gone through all the hoops and checks and it is not good enough. 851 Trust pilot reviews 851 average score 1.4 out of 5 that speaks volumes. We are being taken for a ride by SKY
15 Feb 2023 04:11 PM
Posted by a Superuser, not a Sky employee. Find out more
@Baldlen wrote:
Despite having a hearing impediment customer services insist a phone call
@Baldlen
It may be worth registering with the Sky Accessibility Team who may be able to help now or in the future. Once registered there are also different methods of communication with this team
https://www.skyaccessibility.sky/
15 Feb 2023 04:17 PM
I made the point early in my query but they just plain ignored it.
15 Feb 2023 04:26 PM - last edited: 15 Feb 2023 04:27 PM
Posted by a Superuser, not a Sky employee. Find out more
@Baldlen wrote:
851 Trust pilot reviews
And around 6,700,000 households using Sky Broadband...
https://www.ispreview.co.uk/review/top10.php
15 Feb 2023 04:45 PM
This is why I think these forums set up by the companies are a waste of space.
Full of sycopants
15 Feb 2023 04:46 PM
Sorry spelt that incorrectly Sycophants
15 Feb 2023 04:54 PM
Posted by a Superuser, not a Sky employee. Find out more@Baldlen assuming you want help I have escalated your post to a Sky team who support the forum who should be in t ouch to offer you an online chat through the forum. A chat button will appear so keep an eye out for that.
15 Feb 2023 04:59 PM
Posted by a Superuser, not a Sky employee. Find out more@Baldlen Just because someone doesn't agree with you doesn't make them a sycophant, that sort of attitude won't get people rushing to try and help you.
If you want us fellow customers to try and help then please post your router statistics they are needed for us to see what speed the router is recieving as that is what the guarantee covers.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717
15 Feb 2023 05:26 PM
Thanks thats the first helpful reply
15 Feb 2023 05:27 PM
Thank you
15 Feb 2023 05:30 PM - last edited: 15 Feb 2023 05:54 PM
Posted by a Superuser, not a Sky employee. Find out more
@Baldlen wrote:
Thanks thats the first helpful reply
So suggesting you register with the Accessibility Team wasn't helpful? We are giving up our time to help you and I think all the replies so far are helpful to you.
16 Feb 2023 09:19 AM
I am sure it was meant to be helpful, however having a hearing impediment which can easily be dealt with text should not require special treatment
16 Feb 2023 09:20 AM
I would also suggest SKY set up this forum as way of avoiding them having a proper customer services section.
16 Feb 2023 10:09 AM
Posted by a Superuser, not a Sky employee. Find out more@Baldlen People here are offering to help but so far you seem to be unwilling to provide the information required.
The forum is primarily here for fellow customer to help each other with simple issues and advice, it wasn't set up so Sky could avoid customer service calls or commitments.
If you want help then provide the required information, if you just want to rant thats fine those who offer help here will simply move on to help those who want it.
16 Feb 2023 10:18 AM
Posted by a Sky employeeThank you for escalating this. We’ve sent an invite to chat
No problem. Browse or search to find help, or start a new discussion on Community.
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