How do SKY get away with giving such sub standard service??

[Baldlen]

Trying to get my guaranteed 63mps and getting 24 mps and going down by the day. Despite having a hearing impediment customer services insist a phone call Absolute disgrace. Have gone through all the hoops and checks and it is not good enough. 851 Trust pilot reviews 851 average score 1.4 out of 5 that speaks volumes.  We are being taken for a ride by SKY

[Daniel0210]

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@Baldlen wrote:

Despite having a hearing impediment customer services insist a phone call

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@Baldlen 
It may be worth registering with the Sky Accessibility Team who may be able to help now or in the future. Once registered there are also different methods of communication with this team
https://www.skyaccessibility.sky/ 

[Baldlen]

I made the point early in my query but they just plain ignored it.  

[TimmyBGood]

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@Baldlen wrote:

 851 Trust pilot reviews

And around 6,700,000 households using Sky Broadband...

https://www.ispreview.co.uk/review/top10.php 

[Baldlen]

This is why I think these forums set up by the companies are a waste of space.  

Full of sycopants

[Baldlen]

Sorry spelt that incorrectly Sycophants

[Chrisee]

@Baldlen assuming you want help I have escalated your post to a Sky team who support the forum who should be in t ouch to offer you an online chat through the forum. A chat button will appear so keep an eye out for that.

[daveNOS]

@Baldlen Just because someone doesn't agree with you doesn't make them a sycophant, that sort of attitude won't get people rushing to try and help you.

If you want us fellow customers to try and help then please post your router statistics they are needed for us to see what speed the router is recieving as that is what the guarantee covers.

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717

[Baldlen]

Thanks thats the first helpful reply

[Baldlen]

Thank you

[Daniel0210]

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@Baldlen wrote:

Thanks thats the first helpful reply

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@Baldlen 

So suggesting you register with the Accessibility Team wasn't helpful? We are giving up our time to help you and I think all the replies so far are helpful to you. 

[Baldlen]

I am sure it was meant to be helpful,  however having a hearing impediment which can easily be dealt with text should not require special treatment 

[Baldlen]

I would also suggest SKY set up this forum as way of avoiding them having a proper customer services section.

[daveNOS]

@Baldlen People here are offering to help but so far you seem to be unwilling to provide the information required.

The forum is primarily here for fellow customer to help each other with simple issues and advice, it wasn't set up so Sky could avoid customer service calls or commitments.

If you want help then provide the required information, if you just want to rant thats fine those who offer help here will simply move on to help those who want it.

[Mr+Flibbles+86]

Thank you for escalating this. We’ve sent an invite to chat