Hi, My Sky Broadband hub has never been great and lately it's been dropping out. It's probably about 3 years old. How do I go about ordering a new one? Thank you.
---------------------------------------------------- Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21
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Posted by a Superuser, not a Sky employee. Find out more
@Docklands+LNE So you are looking for the White broadband Max router. That is more locked down than the one you have. Are you sure it is the hub dropping out and not the connection as @cookiemonsteruk asked you for your router stats to figure out what is going on.
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@Righeadgarage You need to call sky then and let then know that fact! Dial 150 from your landline if it is working or the same number if you have a sky mobile!
Posted by a Superuser, not a Sky employee. Find out more
@Adamb87 while the hub could be faulty it is more likely a line issue 4 years is not old for a router. If you call Sky they can see the diagnostics to see if the hub is the issue.
========================================================= 65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
