Home screen okay, nothing loads

[Mjc060]

I'm able to access the Home page, however no programs will load, including catch up. Using a Sky Pick; wi-fi good and serviced checker says all okay for connections and broadband. Only I think may be different is that the 'Openreach' pre-hub(?) is only showing three green lights; I'm sure it normally has four green lights!

[cookiemonsteruk]

@Mjc060 

If you mean the ont then so long as power, pon are steady green and lan is flashing green then there should be no issues

[Mjc060 · Accepted solution]

I reset the puck via the system menu and seemed to resolve the issue.

Thanks for the replies, at the very least I now understand what the ONT should be displaying.