High ping on ethernet / can I get switched to Fast Path?

[snetta]

Hi,

I live in Birmingham and I'm getting a constant 55-60ms baseline ping when gaming on a wired ethernet connection. I've already fully optimized my PC, DNS, and router settings, and running a bufferbloat test gives me a perfect A+ with basically 0ms spikes under load.

Because my baseline is starting so high despite the home setup being sorted, I'm pretty sure DLM has stuck my line onto an aggressive interleaved profile.

Could a Sky advisor or engineer please check my line stats and manually switch me over to a Fast Path profile to get rid of this extra latency?

Many Thanks!

[Chrisee]

@snetta you are very unlikely get a reply from Sky on this forum. However as far as I know Sky still do not offer any options on FTTC profiles but this question has not come up recently. The DLM system is always running and can introduce interleaving but usually only briefly but fast psth has never been an option with Sky The fact you are having issues implies your line is impacted to some extent.if you have a black hub post your hub's connection stats Sky Hub statistics

Assume you are aware that switching to fast path inevitably means the line is more likely to drop if there is any invcrease in noise interleaving is only introduced to help stabile the line? Sky offer no guarantees on latency and Openreach are increasingly unwilling to do more than the absoliute minimum on FTTC lines. If you have the option switch to full fibre which should have lower latency or switch to an ISP like Zen who are more willing to go the extra mile.

[snetta]

Hello,

I appreciate your reply.

Here are my connection stats:

Router Statistics

System Up Time: 14:41:28

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER 4336951 8598867 0 19453 30502 14:39:41 LAN Up 468473 96317 0 13442 3074 14:41:28 WLAN (2.4 GHz) Up 959122 439684 0 22298 14468 14:39:28 WLAN (5 GHz) Up 11325440 5912659 0 0 73782 14:39:24

---

Broadband Link Downstream Upstream Connection Speed 72273 kbps 20000 kbps Line Attenuation D1(10.1 dB) , D2(27.1 dB) , D3(43.8 dB) U0(3.1 dB) , U1(35.8 dB) , U2(29.9 dB) Noise Margin 6.1 dB 6.2 dB

Many Thanks.