Hi, my coverage in the house is poor and the speed is incredibly poor. I have used all of my home da

[Ma4]

Hi @Skybroadband my wifi is very slow and the coverage in my house does not work in the kitchen, upstairs or as promised on your adverts in the garden. It is that bad I have used all of my phone data for the months of Aug already because the wifi I am paying for isn't working.

please call me and help!

Thank you.

rgds

mark

[Laing1]

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@Ma4 wrote:

Hi @Skybroadband my wifi is very slow and the coverage in my house does not work in the kitchen, upstairs or as promised on your adverts in the garden. It is that bad I have used all of my phone data for the months of Aug already because the wifi I am paying for isn't working.

please call me and help!

Thank you.

rgds

mark

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@Ma4 Afraid you are not contacting Sky's customer services on here, this is a customer to customer forum where customers help each other.

You can contact Sky by phone by dialling 150 if Sky is your phone provider or by following the link below
https://www.sky.com/help/home
scroll down to need more help click on this and you will find a phone number. If you are in ROI please change the flag at the bottom right to the ROI flag

[TimmyBGood]

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@Ma4 wrote:

my wifi is very slow and the coverage in my house does not work in the kitchen, upstairs or as promised on your adverts in the garden. 

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Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of 'Broadband Boost' and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell them except to resolve issues with Sky Q. Inevitably some have leaked onto a certain auction site, but Sky won't offer support with using these. 

Confusingly the 'Wall to Wall WiFi Guarantee' doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above.