The Sky port doesn't fit with that one of the Openreach ONT for broadband

[claudio68]

The kind of port provided by Sky together with hub doesn't match with that one of the Openreach port

[cookiemonsteruk]

@claudio68 

What cable and router did sky supply you with?

What wall socket do you have at the minute?

[claudio68]

I've been provided Sky Stream hub and the kind of Sky port is flat and large. Instead the Openreach wall socket is small

[cookiemonsteruk]

@claudio68 

Sky stream is a streaming box that plugs into the back of an isp router using ethernet or wifi

Have you upgraded you broadband as well?

[TimmyBGood]

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@claudio68 wrote:

I've been provided Sky Stream hub and the kind of Sky port is flat and large. 

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There's no such thing as a 'Sky Stream hub': a Stream puck is a television box.

If you've ordered Sky Stream and Sky broadband together, the Stream puck(s) will be shipped immediately but the internet router (Hub) won't be despatched until close to the activation date which might well be considerably later.