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Discussion topic: Hello

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This message was authored by: toyinwithbeauty

Hello

Hello

I will be relocating to Scotland before the end of the month and I want to know what will be done to the broadband am using presently in a England .Can you tell me what I need to do. Thank you

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This message was authored by: cookiemonsteruk

Re: Hello

Posted by a Superuser, not a Sky employee. Find out more

@toyinwithbeauty 

 

Give sky a call or use the link below and give sky 12 days notice of the move

 

https://www.sky.com/moving-home

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Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

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This message was authored by: cookiemonsteruk

Re: Hello

Posted by a Superuser, not a Sky employee. Find out more

@toyinwithbeauty 

 

Have you checked to see what speeds are availablewat the new address?

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

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This message was authored by: toyinwithbeauty

Re: Hello

No I can always send the post code to sky if needed .

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This message was authored by: toyinwithbeauty

Re: Hello

Can i kindly get the direct line to call? Thank you

This message was authored by: cookiemonsteruk

Re: Hello

Posted by a Superuser, not a Sky employee. Find out more

@toyinwithbeauty 

 

You could enter your new address in the checker below 

 

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

 

The top 2 lines if fttc is available will show your speeds

 

If domestic full fibre is available it will show as wbc fttp 

 

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
This message was authored by: cookiemonsteruk

Re: Hello

Posted by a Superuser, not a Sky employee. Find out more

@toyinwithbeauty 

 

Contact sky on 150 from your sky landline or

Follow the link and choose need more help

https://www.sky.com/help/home/

If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
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This message was authored by: toyinwithbeauty

Re: Hello

WBC FTTC 

Says unavailability 

This message was authored by: cookiemonsteruk

Re: Hello

Posted by a Superuser, not a Sky employee. Find out more

@toyinwithbeauty 

 

Does it give you vdsl and speeds at the top or just adsl

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

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This message was authored by: toyinwithbeauty

Re: Hello

It gives me Vidal range A and B 

This message was authored by: cookiemonsteruk

Re: Hello

Posted by a Superuser, not a Sky employee. Find out more

@toyinwithbeauty 

 

What speed range and handback threshold?

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

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This message was authored by: toyinwithbeauty

Re: Hello

76.6 range A

75.1 range B

i do not understand handbook threshold,

This message was authored by: cookiemonsteruk

Re: Hello

Posted by a Superuser, not a Sky employee. Find out more

@toyinwithbeauty 

 

Looks like a good line.  The handback threshold is simply a prediction of your guaranteed speed and should be somewhere between range A & range B handback threshold further along the vdsl row.  

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

If I get it right mark as answered
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This message was authored by: toyinwithbeauty

Re: Hello

So what next?

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This message was authored by: toyinwithbeauty

Re: Hello

What do I need to do next?

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