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Discussion topic: Wifi and LAN daily drop outs

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This message was authored by JoeyD77 This message was authored by: JoeyD77

Wifi and LAN daily drop outs

I work from home in a garden office which is about 10 meters away from the house and possiblly 20 away from the router, where up to about 6 months ago everything was working fine.  I was able to use the wifi no issues however over the last few months it kept dropping to only 1 bar both on my laptop and phones. 

 

I firstly purchased a wifi extender which was in the conservatory (closest internal plug socket to office) but didn't make any difference, I purchased a LAN cable at great expense which has been ran direct from the router direct to the laptop in the office.  First few days no issues, then the odd drop out started.

 

Today it has constantly dropped on both LAN and wifi.  In the end I tapped onto my EE mobile hotspot and had no issues and full bars on the internet icon.  I've turned off, restarted, reset, changed LAN connector from one to another and no difference, yet when I run the tests its says everything is fine and I'm getting 52mbps.

 

I train over teams and zoom so need a realiable source but today has been a write off and I'm now considering after 16 years with Sky to go else where.  Any suggestions? (ps I'm no computer expert and some of this lingo goes well over my head, all I want to do is plug and go and just get my work done) Thanks in advance

 

 

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This message was authored by jamesn123 This message was authored by: jamesn123

Re: Wifi and LAN daily drop outs

Posted by a Superuser, not a Sky employee. Find out more

@JoeyD77 

Do the dropouts only occur in your garden office or in your main house as well?

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
JoeyD77
Topic Author
This message was authored by JoeyD77 This message was authored by: JoeyD77

Re: Wifi and LAN daily drop outs

Both, but mainly in the outside office. I'm debating whether to go onto the new max broadband and see if that's any better. Like I say, worked fine in the office and garden till about 6 months ago. 

JoeyD77
Topic Author
This message was authored by JoeyD77 This message was authored by: JoeyD77

Re: Wifi and LAN daily drop outs

Forgot to add, that the upstairs sky box has to be reactivated daily sometimes 2 or 3 times in the same day, despite there being 2 ticks for connection and satellite.

This message was authored by jamesn123 This message was authored by: jamesn123

Re: Wifi and LAN daily drop outs

Posted by a Superuser, not a Sky employee. Find out more

@JoeyD77 
The max router is unlikely to change your actual coverage as its main features are WPA3 security & WiFi 6 for speed.

Is there anything that changed 6 months ago such as a change in your home layout, appliances, neighbouring WiFi etc?

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
JoeyD77
Topic Author
This message was authored by JoeyD77 This message was authored by: JoeyD77

Re: Wifi and LAN daily drop outs

Layout wise nothing has changed and no neighbourhood changes as in roads or pavements dug up etc. I've ran many checks using the sky site and says all ok and speeds of 55mbps. I'm at a loss. Do you think extenders would work but then it's dropping on a LAN too? 

This message was authored by dmrcjmsc6 This message was authored by: dmrcjmsc6

Re: Wifi and LAN daily drop outs

Im having the exact same problem inside my flat and its been rubbish for a few months too. I have been with sky about 25 years and may need to leave

This message was authored by Chrisee This message was authored by: Chrisee

Re: Wifi and LAN daily drop outs

Posted by a Superuser, not a Sky employee. Find out more

@dmrcjmsc6 while you may also have WiFi issues the cause in a flat is likely to be different from a home garden  office.

 

Flats are highly likely to suffer from WiFi interference as you can have 10 of your neighbour's networks in range. You can try rebooting your hub as that will cause it to find the least congested WiFI channel. If that doesnt work consider installing a WiFi Analyzer app on a phone or laptop these will show all networks in range with their signal strength and channel. Two signals on the same or adjacent channels will interfere causing packet loss etc.

 

Changing ISP is not likely to help in the slightest, using ethernet cables definitly will as is lijely if you get a modern wifi mesh system like Sky WiFi Max system or you buy your own.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
This message was authored by Highlinder This message was authored by: Highlinder

Re: Wifi dropping out

Posted by a Superuser, not a Sky employee. Find out more

@dmrcjmsc6 Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...



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