Have wall to wall wi-fi guarantee but have an issue getting pod to boost signal.

[Christina3003]

Hi there, I have been trying to get a wifi pod, to improve signal strength as upstairs signal drops out, I thought by being a sky wifi max customer there would be no real issue having one issued.

when using the app and going through the motions of trying all recommended fixes to improve signal but with no joy, it provides a number to call and when I called it I was bounced around numerous agents to no avail,

can someone please help me in getting a max pod sent out so I can actually use the internet connection I pay for as well as having the wall to wall guarantee 

thank you all for any help

[jamesn123]

@Christina3003 

Ordering of the pods needs to be done over the phone or over chat with a Sky rep. The quickest way to get this done would be via telephone however I have also escalated your post to Sky incase you wish to chat with them instead. Look out for a message on the forum. 

[Greenfingers001]

Thanks for escalating this. We’ve sent @Christina3003 an invite to chat.

[Tom-W19]

Hi @Christina3003 

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

[Christina3003]

I'm very sorry about the delays between messages and would appreciate if talks could resume, I am a full time caregiver for my husband and he has been unwell the past few days, once again I apologise and appreciate the help and understanding of all and would like our dialogue to reopen to resolve the Wi-Fi connection issues, 

Thanks

[Chrisee]

@Christina3003 I have notified the escalation team thst you want the chstvre-opened.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to Christina3003.

[Addie15]

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[Christina3003]

Hello, I would like to reopen this case and hopefully resolve the Wi-Fi issue however first I would like to apologise for not replying sooner as I was in hospital with pneumonia, 

regards 

Christina Wilson 

[Chrisee]

@Christina3003 done.

[Lisa-P1987]

Thanks for escalating this. We’ve sent Christina3003 another invite to chat.