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Discussion topic: Have just received a new router Max and there is poor signal,.

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This message was authored by Glyn61 This message was authored by: Glyn61

Have just received a new router Max and there is poor signal,.

To pick up WiFi I need to be within 3 meters of the new router, this includes a Sky booster. 
I had no issue with the old router and this router is in the same location. My main tv is 4 meters from the router and  couldn't pick it up.

if I move the sky boost so it connects to sky router the tv picks that up from 9 meters. 

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This message was authored by Tom-W19 This message was authored by: Tom-W19

Re: Have just received a new router Max and there is poor signal,.

Posted by a Sky employee

Hi @Glyn61 

 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

 

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Thanks
Tom
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