Have a problem, think I know the solution but can't talk to a human to sort it

[howardfh]

Have Sky phone and internet. The internet drops occasionally but more worrying is the phone won't ring but calls are registered. This could be most likely a faulty line card in the exchange, not providing any ringing current; if I could get through to someone other than the chat bot (useless) or the contact page (72 hrs) they could sort out the issue fairly quickly - if that's the issue and it does sound like it.

Also I can't call out - my number registers at the other end but doesn't ring and they can't hear me.

Edit; I've finally found a number and I'm waitimg to speak to someone, and I'm using skype as my landline doesn't......

[Chrisee]

@howardfh i have escalated your post to Skybwhomshould be intouchbeither later tonight or tomorrow to offer an online chst via the forum. Look out fir a chat button appearing which will,stay open for 48 hours. Hopefully they can help you.

[Lisa-P1987]

Thank you for escalating this. We have sent howardfh an invite to chat 🙂 

[Tom-W19]

Hi howardfh

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.