Have Sky deliberatly disabled every way to contact them ??

[Largan]

We had a puff of wind last week and as usual the Fibre Broadband went off, I have tried everything that can be done on there website and phone number and everything just loops back to the same thing. Ask for help ... get sent a text to go to web link to report.... link takes me back to You have a problem call us..... Number is an invallid number... Google there contact number.... 12 min @ 35c later sends me a text to go on website... You have a problem call us......... and so on and on and on... So end result we have no broadband.. no way to report it and still paying for fresh air... Why in this day and age are we left dealing with a company that has NO way to contact them when we do have an issue...

Please please dont anyone tell me to restart my router etc etc... the fault is not at our end its because Circet they are stringing up fibre cables through trees and across fields and expecting there to be no issues if its wet or windy !!

[Maxino11]

Yeah it's driving me nuts as well... 

If anyone has any updates of any kind on this outage which has been going on for four days now...

[Daniel0210]

@Largan 
Numbers found on Google coukd be costly.

From a Sky Talk landline or a Sky mobile dial 150 to call Sky (free) or alternatively use this link:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and a dedicated 03** UK number is displayed.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a dedicated 0818 ROI number.
(The forum doesn’t allow us to type the numbers in full).

Similar to calling other large companies the start will be automated which may also try to send you here to the forum. Stay on the line as long as possible and don’t hang up. If necessary say nothing when the automated system asks you what your call is about as it should then route your call into a queue for the next available agent.

[Largan]

I have come accross this "advice" elsewhere as well, I tried it .... Up untill it swallowed 10 euros off my phone.. Sorry but that is not good advice in my opinion... What we are looking for is a customer service number that is not premium rate... A website that actually works ... Some way to "get there attention" in order to report the failure in there system. I presume they are operating on the principal that if you CANT report itthere is no fault.. no fault no claims !!... I cant think why but i have a helluva deja vu (Removed)

Moderator note: Removed inappropriate language

[Daniel0210]

@Largan 

As far as I know the 0818 ROI calls are not free to non Sky Talk/Mobile callers but aren't premium rate either. The advice is correct. 

[Largan]

Just had a thought as to how to attract there attention... I have stopped my direct debit and put a note on it that I will reinstate the payment when someone from Sky contacts me and accepts that there is A FAULT on the line. (Removed)

Moderator note: Removed campaigning comments

[Jay011]

Sky is sambles router stops working everyday ,phone up sky they take ages and have to spend hours pressing buttons and swapping leads to no avail,

Also knocks out sky box upstairs. Engineer  comes out booster works few hour then fails,no terrestrial  channels  work so I'm paying for a system  that fails and TV licence. 

[TimmyBGood]

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@Largan wrote:

I presume they are operating on the principal that if you CANT report itthere is no fault.. no fault no claims !!...

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That wouldn't be permitted by the regulator in the UK, which I'd assume is also the case with their equivalent in RoI.

[Largan]

I am not getting into an inane argument with you mate... All i know is it took 10 euros off my phone in a matter of minutes then cut me off and I still have not been able to reported the fault ! I am not sure or care why you are defending Sky ????? But move on mate.. i am looking for a solution not a way for Sky to get more cash out of me for doing zip...... By daniel

[Largan]

If not permited by "the regulator" then why do Sky have no contact number or link to report an outage ?? And very little in ROI is the same as England

[Daniel0210]

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@Largan wrote:

why do Sky have no contact number or link to report an outage ?? 

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@Largan 

The link to the 0818 ROI number has been provided already. 

[TimmyBGood]

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@Largan wrote:

 And very little in ROI is the same as England

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ComReg appears to fulfill a very similar role to Ofcom.

[Largan]

(Removed)  you have a go at calling the number you both seem convinced is the ANSWER to all the problems..... Have fun in the loop that you get put through.. I am disabled and rely on a good broadband connection for everything. I am thanks to SKY down to mobile data at 2mbps and NO WAY whatsoever to report this to SKY.... (Removed) what a joke

Moderator note: Removed inappropriate comments

[Daniel0210]

@Largan 
It may be worth you registering with the Sky Accessibility Team who may be able to help now or in the future. Once registered there are also different methods of communication with this team other than phoning so have a look at these three links:~

https://www.skyaccessibility.sky/

https://www.sky.com/help/articles/accessibility-information-sky-mobile-broadband-and-talk-customers

https://www.sky.com/help/articles/third-party-assistance

I'm not sure whether the same support is available to ROI customers. 

[Daniel-F]

Hi all,

Stepping in to confirm that the advice provided in this thread by our Superusers has been correct so far.  Please do follow the steps provided if you are needing further help.   

As a general reminder as well, let's be nice to eachother as per our Community guidelines. Everyone who has engaged in this thread so far is someone who is using their own time to offer help and support, let's be respectful to one and other. 

Thanks,