Refused to install full fibre due to having emergency fall call box

[DionRaffs]

Sky and BT open reach have refused to install fibre broadband because we have an emergency call box (not connected to the internet) for my dad (wears a alarm button round his neck). I'm now stuck with half the wires hanging in my livingroom and damage to the outside rendering. Sky just fobbed me off, cancelled the order and told me to take it up with open reach! Why?! Ridiculous 

[TimmyBGood]

@DionRaffs 

Presumably Openreach (it's not 'BT' in this context) were part way through FTTP installation when they identified the issue?

[DionRaffs]

Yes. They said the manager needed to complete the install and would be coming the same day. Didn't show up, now sky cancelled the order

[DionRaffs]

I even called the service while the engineers where here and they explained that the installation would not affect the box and if it did, they will fix it not open reach

[TimmyBGood]

@DionRaffs 

Unfortunately awareness on that whole topic is undergoing rapid change, and I suspect field operatives aren't well enough informed.

https://www.ispreview.co.uk/index.php/2024/12/openreach-expand-pilot-to-help-uk-telecare-users-switc...

[DionRaffs]

But our call box is not connected to the landline. It has its own SIM card