Getting engineer to move cabling

[Lee196]

Hi. Does anyone know if it's possible to pay/book an engineer visit to move my broadband cabling so that it come through another wall?

I have sky stream and ultrafast broadband. Need to move my front room around anyway but have been having lots of pixelating and other picture issues with stream since I got it a few months back. Am thinking shorter cabling may help but not sure if it's just a stream puck issue or whether this, or adding internet boost may help also?

[SKY1992bf]

@Lee196  Think you would have to contact openreach directly as sky engineers certainly cannot touch broadband wiring as it's not there property 

[Lee196]

Thanks for replying. I will see if I can get in touch with open reach to arrange. 

[Chrisee]

@Lee196 although it is Openreach who will do thecwork the correct route is to talk to Sky as they have to arrange the move. As a matter of fact Sky's own rngineers are trained by Openreach to fo some work on their systems up to the pole IIRC so it msybe a Sky engineer who does the job.

[Lee196]

That's great. I'll try and get I touch with sky. 

[nkendall]

I did this about a year ago, see https://helpforum.sky.com/t5/Broadband/Moving-the-ONT/m-p/4533091 

I was charged £65.