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Discussion topic: Fuming

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This message was authored by: Tonibostock

Message posted on ‎27 Jul 2026 09:07 PM

Fuming

I haven't had WiFi for 3 days now Internet what am I paying for
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Avatar for Tonibostock
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This message was authored by: Tonibostock

Message posted on ‎27 Jul 2026 09:09 PM

Re: Fuming

What going to happen I havnt had Internet for 3 days
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Message posted on ‎27 Jul 2026 09:11 PM

Re: Fuming

Posted by a Superuser, not a Sky employee. Find out more

@Tonibostock  Your only asking other custmers not Sky, you do also need to allow more than 2 minutes for a reply.

 

Have you reported the outage to Sky?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Tonibostock

Message posted on ‎27 Jul 2026 09:11 PM

Re: Fuming

Immpaying for Internet and I'm not getting it
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Message posted on ‎27 Jul 2026 09:12 PM

Re: Fuming

Posted by a Superuser, not a Sky employee. Find out more

@Tonibostock 

 

It's Monday, so unfortunately two of those three days don't count towards the Openreach target time to repair.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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Message posted on ‎28 Jul 2026 05:13 AM

Re: Fuming

Posted by a Superuser, not a Sky employee. Find out more

@Tonibostock 

@GD1 wrote:

 

Have you reported the outage to Sky?

 


▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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This message was authored by: Chrisee

Message posted on ‎28 Jul 2026 06:23 AM

Re: Fuming

Posted by a Superuser, not a Sky employee. Find out more

@Tonibostock you are oaying for a domestic internet connection which comes with a service level for fixes which is two full working days from the report. Therefore a fault reported on Saturday would not be over due until Wednesday, After that compensation is paid as required by Ofcom see Customer Auto-Compensation | Sky Help | Sky.com



 

 

 

 

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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