Full Fibre and Superfast Problem

[mouz]

Hi, I'm currently using the superfast broadband for the current property for over 1.5 years. However, I will move the new property which is located in the same building of my property. When I contacted sky last week, they can only offer full fibre for the new property.

When I contacted Sky today again for moving home, they told me the same thing. Until I signed the contract for full fibre, they told me I can use the existing superfast broadband for the new property until the engineer come to install fibre.

I don't understand why Sky must enforce the customer to use full fibre, which requires landlord's approval for the drilling works. They keep telling me no offer for superfast broadband for the new property but I can use in fact, it looks like deceiving.

I'm frustrated with Sky customer service about the home move.

[TimmyBGood]

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@mouz wrote:

I don't understand why Sky must enforce the customer to use full fibre, which requires landlord's approval for the drilling works. They keep telling me no offer for superfast broadband for the new property but I can use in fact, it looks like deceiving.

Where there's FTTP infrastructure in the area, ISPs cannot now place a new wholesale order for connection over copper: this is part of the national rollout of optical infrastructure to replace the antique metallic network.

[mouz]

@TimmyBGood 

What happen if my landlord doesn't approve for the instllation works? I will have no broadband to use. I just renewed a 2-years contract with Sky in Dec. If I can use superfast broadband for new property, why I can't keep using the same package as my current property? This is unfair for the customer to choose the package.

To be honest, I just formed the new contract with Sky for full fibre, but I'm still awaiting for my landlord approval. As the new tenancy agreement was formed on last Friday, I have to rush everything because of Sky's offer.

[mouz]

@TimmyBGood 

Sorry I missed something in my last post. I formed the new tenancy agreement on last Friday and have to move to new property on Wednesday. I have no time to consider and rush everything for the broadband.

[TimmyBGood]

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@mouz wrote:

If I can use superfast broadband for new property, why I can't keep using the same package as my current property? This is unfair for the customer to choose the package.

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FTTP rollout is a priority for the network provider (Openreach/BT Wholesale) : ISPs don't get any choice.  I'd hope your landlord understands that it's actually in their own interest to have Ultrafast broadband available in a rental property.

[TimmyBGood]

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@mouz wrote:

I formed the new tenancy agreement on last Friday and have to move to new property on Wednesday.

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You wouldn't have got copper broadband on anything like that timescale even if it was still available to order.  Having previously had a connection in the same building makes no difference to the minimum lead time required for a Home Move.

[mouz]

@TimmyBGood 

Sky staff told me I can use copper broadband in the new property on Wednesday by taking the Sky Broadband Hub to the new property. The service provides until the fibre installation. This is the reason why I created this thread.

[TimmyBGood]

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@mouz wrote:

Sky staff told me I can use copper broadband in the new property on Wednesday by taking the Sky Broadband Hub to the new property. 

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Unfortunately I suspect that's simply incorrect: broadband just doesn't work that way.

[mouz]

@TimmyBGood I don't know I just said what Sky staff told me. I just checked the broadband service about my new property. Here is the result.

[TimmyBGood]

@mouz 

So that indicates provisioning will be over a new FTTP connection which hasn't yet been installed, which means there cannot be any copper service when you move in.

[cookiemonsteruk]

@mouz 

MDU or multiple dwelling unit once it shows on the wholesale checker usually means the landlord has already givenpermission (wayleave) for all external/internal works . Have you spoken to the landlord

[mouz]

@cookiemonsteruk No, I haven't seen any fibre cable or box inside the property during house viewing. The letting agent told me they are still answering Landlord's queries and haven't received the formal approval for the installation works.

I knew openreach did fibre installation works in the communal area (not access to the flats) in the whole building last year. I just took a photo outside my current property (The same one installed outside the new property).

 

[cookiemonsteruk]

@mouz 

What you have posted is the drop box with 10 m fibre pigtail .  So  openreach may just drill behind it to hide the fibre pigtail

[cookiemonsteruk]

@mouz 

Ah, thats the communal aea . Usually install one of those above every residential property at the same time.  Still there must be an internal distribution point from where to supply you. But if the dropbox is there openreach have already gained wayleae

[cookiemonsteruk]

@mouz 

"just took a photo outside my current property (The same one installed outside the new property)."

Have to read posts more thoroughly 😁  You already have fibre to your door . That can be opened. Openreach can open it, drill in behind and close it if you ak them