Free Norton 360

[Rob+Hart]

When I try to sign up for free 12 month Norton 360, I am getting a message 'You have already reached the maximum enrolment's allowed. Any idea how I can sort this. Customer services, when I can speak to anyone, have no idea. Norton refer me back to Sky.

[GD1]

@Rob+Hart  Did you follow all the steps to activate Norton as per ths:

How do I redeem my free trial?

Only Sky Broadband and/or Sky Mobile customers who are signed up to Sky VIP can redeem this free trial. Please follow the below steps:

1. Open your My Sky app then select VIP. Scroll down through your rewards to find the offer.
2. Enter your details then select Redeem Now.
3. On the Norton website, enter your details then select Next to go to your order summary, where you’ll need to do your final steps before selecting Agree and Pay now. Remember: You won’t be charged until your one-year free trial is up.
4. Check your emails and set up a password for the Norton portal.
5. Sign into the Norton portal with your email address and password then download Norton Endpoint Protection and Enable Scam Protection.

Have you tried all the help guides here https://support.norton.com/sp/en/gb/home/current/contact?inid=support-homepage_moresupportoptions-co...

[Rob+Hart]

When I have followed all the steps, I get a pop up saying, ' This special offer is for members only' and a message saying ' You have reached the maximum enrolments allowed'. I contacted Norton, and after an age and countless questions, their operator said I need to get a product key from Sky. Getting through to a human at Sky  is almost impossible. The virtual assistant just wants to refer me to the online help.