Fibre install - not completed by engineer

[Blacknun]

Hello - we had an engineer come out on Friday 11th October 2024 to install fibre  gigafast. He came to the properety and did the usual install. after all the hardware was in place I heard him making a few calls. He seemed concerned that there was an issue. \After hearing him on the phone to some IT dept he eventually said - it's all installed and it would tke upto 48hrs to connect. he left us and that was it - it's now Tuesday 15th Oct and stil no connection, we have a blinking ONT light on the box on the wall, which I may also add is actually loose it moves .. sure it is supposed to be solid ... so called up SKY - was told there was nothing they could do and OPENREACH are sending out a person to survey the installation from outside, as I don't need to be in ...... how is this going to fix my connectivitey and loose box .... They say they are going to pay £6 a day compensation, and suggest I buy a wireless router until the issue is fixed .... anyone any suggestions what I can do - I'm thinking cancel order and go elsewhere atm

[TimmyBGood]

---

@Blacknun wrote:

 They say they are going to pay £6 a day compensation, and suggest I buy a wireless router until the issue is fixed .... anyone any suggestions what I can do - I'm thinking cancel order and go elsewhere atm

---

The delayed provisioning compensation specified by Ofcom is £6.10 per day.

The suggested hardware would be a cellular data hotspot with a SIM card, not a 'wireless router'

Without a functional FTTP circuit, no other Openreach ISP could provide service.

[Blacknun]

They suggested a dongle or Pay as you go portable wifi router - do you really think SKY and the engineer should suggest this instead of getting the issue fixed

[Blacknun]

realised after i posted I had put wrong info in about wifi PAYG dongle - not wifi router

[TimmyBGood]

---

@Blacknun wrote:

 do you really think SKY and the engineer should suggest this instead of getting the issue fixed

---

Yes, because such a device gets connectivity now while the optical circuit issue is investigated: this inevitably takes time.

Worth remembering that while your connection is absolutely your priority, it's one of 80,000+ new FTTP activations that week for Openreach.

[Blacknun]

ok I can appreciate that but wouldn't you think that when they install it they would make sure it was working and not leve a box that is loose and basically scarper without doing a proper job. I would of expected the service to be complete. not have isssues and basically not getting any real answers from Sky. I even got a text message from them on Saturday saying ... "Sorry we couldn't complete your installation. Someone will be in touch soon with the next steps" - Still waiting for them to contact me ......   According to the engineer it was installed and just waiting for activation ... which could take from 1 hr upto 48hrs . - they also shouldn't be telling me to buy extra hardware should they .......    at the end of they day it was not a service I expected

[TimmyBGood]

@Blacknun 

Realistically a field engineer carrying out optical splicing cannot resolve upstream configuration issues themselves: the days when it was possible for a man with a van to fix most problems between socket and cabinet using pliers disappeared with copper circuits.